Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
You have just been given the opportunity at OTTC to build a new website for the company to improve customer contact and service. Based on the services and products they offer think about how you will address customer service and how you will create customer loyalty.
Respond to the following checklist items based on this scenario regarding the new website to be made:
Assignment Checklist:
• Define customer satisfaction and customer loyalty regarding the website.
• Discuss the differences between customer service and customer loyalty.
• Describe extraordinary approaches to customer service.
• Describe how customer loyalty is earned.
Assignment Directions:
Submit your answers to the questions in a double-spaced paper, no more than three pages long, to the Drop box.
Why did you choose this particular model? Support your decision and what other issues would you consider when selecting a bank with the intent to do business?
A probability of .2 that the return will be 12%; a probability of .35 that the return will be 18%; a probability of .3 that the return will be -10%; and a probability of .15 that the return will be 10%. What is the expected return of this stock? What..
Skillet Industries has a debt–equity ratio of 1.5. Its WACC is 9 percent, and its cost of debt is 5.5 percent. The corporate tax rate is 35percent. What is the company’s cost of equity capital? What is the company’s unlevered cost of equity capital?
The firm manufactures a global positioning system (GPS) that sells for $2,000, with cost of goods sold (hardware 30% and software 70%) of 55% of sales. What is the new cost of goods sold percent of sales for each of the countries
If you were a manager of a company, which of the three right side components of the DuPont Identity would you want to increase and which would you want to decrease, other things being equal? Give a specific example for how to do that for each of the ..
Estimate the market value and weight of each component of the capital structure and estimate the book value and weight of each component in the capital structure.
the market rate of interest will sell for a discount and that a vanilla bond which has a coupon rate above the market rate of interest will see for a premium. What kind of bond or loan will sell at its par value regardless of what happens to the m..
In 1895, the first U.S. Open Golf Championship was held. The winner’s prize money was $150. In 2010, the winner’s check was $1,350,000. What was the percentage increase per year in the winner’s check over this period? (Do not round intermediate calcu..
Your broker offers to sell you a note for $13,250 that will pay $2,345.04 per year for 10 years. If you buy the note, what rate of interest will you be earning?
Why is it possible for investments to have a higher net present value than a competing investment but still have a lower internal rate of return and profitability index than that competitor?
(Based on WSJ article) One of the most important factors in company success is having a true competitive advantage. It is the firm’s competitive advantage that allows it to earn above average risk-adjusted returns. For years Gillette’s technology and..
Please describe the market risk premium, risk-free rate and define beta as they relate to investor and creditor decision making. Please provide your estimation of the current risk-free rate and the source you used to support your estimation. You shou..
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd