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Describe experiences you had waiting in line

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Question

1. Describe TWO (somewhat recent) experiences you had waiting in line. This could be waiting in line at the bank, gas station, grocery store, drive-thru window, airport, restaurant, etc.

2. What was that experience like? How did you react? How did other people react? Were they patient or impatient?

3. Based on your experiences (and your knowledge on Waiting in Lines and Queuing Theory), what recommendations would you have for improving customer service and reducing the waiting in line time? It is alright to be creative and to make generalizations/assumptions.

Reference no: EM133446838

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