Reference no: EM132283547
This assignment requires documenting and reviewing an ongoing process; for example, hospital admissions process, order fulfillment process, claims process, school admissions process, hiring process, capital procurement process or any work process in an existing organization.
Please no screen shots, I want to be able to edit the flow charts if needed.
Complete the following six requirements for the process selected:
Provide background information on the organization, why the process was selected for study, and the approach/PI (Process Improvement) tools used to complete this assignment.
Describe, Document and Flowchart the existing process. You may use a software tool for flowcharting (see Resources at the end).
Identify specific performance measures that you would use to determine the baseline performance for the current process in order to assess any improvements.
Research the Web and other sources for benchmark information (best practices) on the selected process and/or similar processes. Summarize your research findings. Identify the sources and best practices found that could be transferred to your redesigned process in Item #5.
Identify and discuss opportunities for improving the present process and flowchart your new process. Identify the sources and best practices found in Item #4 that could be transferred to the redesigned process. Explain why your proposed changes were suggested and discuss, in depth, the potential impact of your proposed changes on the baseline measures identified in Item #3. Describe any tools used in the improvement process.
Identify control measures that you would use at key points within the new process to assure the process is operating properly. Describe where you would apply them and why selected.
Thus the Table of Contents for this assignment should be as follows:
I. Background Information
Provide background information on the organization. Why the process was selected for study, and the approach used to complete this assignment.
II. Existing Process
Describe, Document and Flowchart the existing process.
III. Performance Measures
Identify performance measures that you would use to determine the baseline performance for the current process in order to assess any improvements.
IV. Benchmark Information
Research the Web and other sources for benchmark information (best practices) on the selected process and/or similar processes. Summarize your research findings. Identify the sources and best practices found that could be transferred to your redesigned process in Item V.
V. Opportunities for Improvement
Identify and discuss opportunities for improving the present process and flowchart your new process. Identify the sources and best practices found in Item IV that could be transferred to the redesigned process. Explain why your proposed changes were suggested and discuss, in depth, the potential impact of your proposed changes on the baseline measures identified in Item III. Describe any tools used in the improvement process.
VI. Control Measures
Identify control measures that you would use at key points within the new process to assure the process is operating properly. Describe where you would apply them and why selected.