Describe customer experience you have personally encountered

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Reference no: EM133706761

Discussion Post: Project & Operations Management

Prior to beginning work on this discussion post,

1) Read Chapters 1 and 3 of the course textbook, Operations and Supply Chain Management.
2) Read What does the human face of AI look like?

Describe a customer experience you have personally encountered where the good, service, or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets, etc.). How might the organization have handled it better? Specifically identify how operations management could have helped to relieve or eliminate the problem.

Reference no: EM133706761

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