Describe customer experience you have personally encountered

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Discussion Post: Operations Management

Prior to beginning work on this discussion forum, read Chapter 1: Sections 1.0-1.6 and Chapter 3: Sections 3.0-3.5 of the required textbook, Operations and Supply Chain Management. In addition, watch the YouTube "What Is Operations Management?".

Describe a customer experience you have personally encountered where the good, service, or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets, etc.). How might the organization have handled it better? Specifically identify how operations management could have helped to relieve or eliminate the problem.

Reference no: EM133508489

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