Describe challenges problem management faces

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Reference no: EM133088114

ITECH 7400 IT Service Management & Professional Culture

Discussion Questions

Information security management

1. What is information security and why is it important for IT services?

2. What is information security management?

3. What is the purpose of information security management?

4. What are the objectives of Information security management? Give an example of each.

5. What is the purpose of information security policy?

6. What are the four P's that an information security management system (ISMS) should address?

7. What is the main goal of an information security management system?

8. What are the roles in information security management?

Problem management

9. What is the purpose of problem management from a reactive perspective? Give an example of reactive problem management.

10. What is the purpose of problem management from a proactive perspective? Give an example of proactive problem management.

11. What are the objectives of problem management? Give an example of each.

12. Describe three problem solving techniques?

Seven-step improvement process

13. Describe three challenges problem management faces?

Seven-step improvement process

14. Describe the purpose of the seven-step improvement process.

15. Describe the objectives of the seven-step improvement process.

16. Describe how Deming's PDCA wheel works. Use a diagram to illustrate your response.

17. Describe how the following diagram works.

1944_Improvement process.jpg

Reference no: EM133088114

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