Reference no: EM133025219

It is recommended that you set and communicate the performance standards for the completion of each task to be assigned to your team. State your reasons for agreeing with this recommendation by suggesting four (4) performance standard you would set for your work team.

1. In today's business environment it is important to have good leadership. Describe any three (3) qualities of a successful business leader.

2. As the manager for your department, you will help your team to clearly understand the responsibilities and accountabilities of each member. Explain, with an example, the difference between responsibilities of team members and accountabilities of team members.

3. Your organization requires all its managers and supervisors to apply "access and equity principles and practices" in their daily interaction with staff and customers. Why is this requirement necessary?

4. As a supervisor, you are expected the carry out your duties and responsibilities in a manner that will cause your staff to trust and confide in you. Explain two (2) ways in which you may be able to achieve this?

5. As a supervisor, you are expected to motivate your staff to improve their performance. Describe any two (2) strategies that you many employ to motivate your staff.

6. You are about to assign task to your staff to ensure your department is prepared for the company's annual retreat. Elaborate on any three (3) factors you would consider before assigning tasks.

7. There are a number of benefits to be derived from monitoring the performance of your staff. Explain one (1) developmental and one (1) administrative benefits to be derived.

8. Describe any three roles (3) of a team leader.

9. Supervising the team to ensure goals are achieved may require you to identify training needs. State two (2) ways in which you may identify the need for training your staff.

10. Supervisors are required to manage their staff performance and conduct performance appraisal. How would you differentiate between performance management and performance appraisal?

11. JFE Co. Ltd. has been experiencing low productivity since the start of the year. It is felt that it is due workplace conflict. What three (3) signs could indicate conflict in the workplace?

12. What three (3) steps would you follow if you were using the problem solving approach to managing conflict?

13. Mark is one of the team leaders in his department. As a leader, he thinks communication is very important to this team. Describe two (2) ways in which effective communication will benefit his department.

14. As the leader of your team you will make decisions from time to time. One type of decision you may make is an autocratic decision.

(a) What is an autocratic decision?

(b) Identify one (1) circumstance under which you may be required to make an autocratic decision.