Describe and use a range of conflict-resolution techniques

Reference no: EM133372724

Question: Describe each of the below situations and explain the appropriate action you would take in response to these conflict situations. Make sure that you describe and use a range of conflict-resolution techniques and communication skills when seeking to resolve the above situations.

In this assessment you are to image the following situations.

1. A customer is refusing to leave your workplace or to be pacified.
2. You are approached by a drug or alcohol-affected person in the street and they won't leave you alone
3. You are in your local bank when a person with gun enters through the front door.

Reference no: EM133372724

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