Reference no: EM132311582

Assessment Details

You are working as an IS/ICT specialist for a major insurance organisation. You are head of the digital transformation project.

Your organisation is an insurance provider, specialising in motor vehicle insurance. The company's has underinvested in its technology over the last 10 years and as a result has largely legacy systems and processes. The project kicked off as the company has struggled to keep pace with its competitors and is increasingly concerned about its customer-base being eroded due to disruptive technology changing customers expectations.

In addition to the core system challenge, your manager returns from a conference at which he was given a demonstration on the role of machine learning (ML) and artificial intelligence (AI) in the future of the insurance industry. He is excited about this new technological development and asks you to research the feasibility of incorporating the technologies in the existing business model for the company. He advises that at the conference they discussed opportunities in claim assessment, fraud and risk management.

For this assignment, create a fictional motor vehicle insurer to conduct the assignment work. In this course, there are two assignments which need to be submitted as a professional business report for each assignment (each report should be a complete document in its own right) to the chief technology officer of the company selected by you.

Assignment 1 (world limit 1500 words)

Analysis/Planning

In this professional business report, you must at least cover the following points adequately:

• Making reasonable assumptions, outline the high-level strategy of the organisation to incorporate AI & Machine Learning
• Consider the motivation of the Business provide with justifications for applying AI & Machine Learning to its processes
• Using a Business Model Canvas, outline how the company's Customer Relationship and Partnerships will change through the project. Consider the resources and Benefits.
• Assess the Values and Value Chains of the organisation, and discuss how the project will support these.
• Consider the capabilities of the organisation, and at a high level, identify which capabilities need to change during the Project.
• Define the current state and future state, the outcomes of the project and plan (at a milestone level) the initiative. Consider also the Risks involved.

Assignment 2 (world limit 2000 words)

This is a follow up from Assignment 1. The Chief Technology Officer (CTO) has approved your analysis and they have now asked you to provide a professional report on the "Implementation" aspects of the project.

Implementation
In this professional business report, you must at least cover the following points adequately:

• Define the customer journey, considering some of the key persona's of the project stakeholders
• Describe and justify an Information Architecture;
• Describe and justify a Technology architecture;
• Describe and justify the governance and methodologies you will apply in the project
• Complete a Work breakdowns and work package decomposition;
• Outline the Critical Success Factors for the Project
• Discuss the impact of the implementation on the organisation, focusing on the changes required in the ICT unit. Consider Change Management strategies.