Describe an operational crm system

Reference no: EM131774294

Question: You work for Dinch Plumbing Supply. Your customers tend to be of two types:

1. Plumbers and plumbing companies who buy in large quantities, know exactly what they want, and insist on competitive prices or they'll go elsewhere, and

2. Individuals who buy less at a time and need help, but are less price sensitive and tend to be loyal if they can get the help they need. About 80% of your $25 million annual revenue comes from plumbers, but about 80% of your customers by count are individuals.

a. Describe an operational CRM system that this business could use. State its benefits.

b. Describe an analytical CRM system that this business could use. State its benefits.

Both economics and computer science question. Management of information systems.

Reference no: EM131774294

Questions Cloud

Benefits as part of manufacturing overhead : Assume that Bringer of Rain Inc. treats all fringe benefits as part of manufacturing overhead. Compute Donaldson's total wages and fringe benefits

Determine the amount of taxable dividend : Determine the amount of taxable dividend, nontaxable distribution, and capital gain for the distributions made in each of the following cases

Determine the basis of stock in the hands of the shareholder : Determine the basis of stock in the hands of the shareholder in each of the following instances, Assume that the 80% rule is met in all cases

Analyse management trend and prepare analysis report : Analyse Management Trend and prepare Analysis Report - Write an introductory paragraph citing the brief overview of the company and objectives of the assignment

Describe an operational crm system : Plumbers and plumbing companies who buy in large quantities, know exactly what they want, and insist on competitive prices or they'll go elsewhere.

Prices primarily reflect the cost involved in making product : Do you believe that prices should reflect the value that consumers are willing to pay or should prices primarily reflect the cost involved in making a product

Determine the taxable income : Determine taxable income in each of the following instances. Assume that the corporation is a C corporation

Consideration when budgeting yearly figures : Apart from past experiences, what other factors should be taken into consideration when budgeting yearly figures?

How much taxable gain will holly recognize from the sale : Marcus received a 50% interst in partnership capital and profits in exchange for contributing 100,000 of cash, How much taxable gain will Holly recognize

User Account

All Pages