Describe an instance where call screening may be useful

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Reference no: EM133408640

Part 1

1. Give answers to the following questions:

i. What is meant by good telephone manners?

ii. Describe an instance where call screening may be useful / necessary?

iii. Why does telephone etiquette matter in PR/secretarial services?

2. The goal of voice-mail etiquette is to improve communications without being inconsiderate - discuss.

3. Explain some of the telephone manners or habits that can frustrate the caller. Discuss how they can be prevented.

Part 2

1. Give answers to the following questions:

i. Prepare a list of activities performed by the front office in a hotel.

ii. Define the term 'Reservation System.' What are its various types?

iii. Discuss the importance of front office in a hotel property.

iv. Outline the front office organizational structure.

v. What are the responsibilities of the front office manager?

vi. How the reservation reports are generated in a hotel?

vii. How are electronic front office operations different from those of manual operations?

2. Discuss the concept of yield management in detail.

3. Discuss the check - in and check-out procedures of a hotel.

Activity

Contact a front office manager or senior staff at a local hotel. Visit in person, by email, or phone, and introduce yourself as a student. Enquire about their establishment and his role. write a report on your findings.

Reference no: EM133408640

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