Describe an example you have recently seen in market

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Read the Forbes article titled Is Google Getting into the Social CRM Business?

Please respond to the following question, from the Discussion Questions on p. 314 of Chapter 11:

Based on your understanding of social CRM, describe an example you have recently seen in the market.

How is Google’s move to allow messaging among Google + users a move toward social CRM?

Reference no: EM131133390

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