Describe an example of a customer facing decision

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Reference no: EM132212848

1.What are Types of Customer Facing Decisions?

Think about the real or fictitious company you have selected to work with in this course.

Describe an example of a customer facing decision. Briefly describe the issue and explain the decision making process you would use to resolve the issue. Also, can you give a recommendation for a customer-facing software sold for the purpose of customer relationship management? Your initial post should be 75-150 words in length with at least one citation

2.Is There a Line or a Grey Area?

Current Event: Discuss a corporate threat that has recently been in the news

Search recent internet news articles - select one article to summarize in 3-5 sentences then explain the corporate threat and explain the strategic response by the company. Be sure to site your source in your post.

When you reply to other's posts - start a mini discussion, ask probing questions. What could the company have done to prevent the threat or reduce the impact? Do you support the view of your peer? If not, respectfully ask questions to better understand their views. ? Your initial post should be 75-150 words in length with atleast one citation

3.When is a Backup a Backup?

Why is it important to keep downtime at a minimum?

Search the internet for articles (in the past 6 months) where a business had downtime. What caused the downtime and how could the business have better responded? Be sure to include a hyperlink to the electronic article.

When you reply to other's posts - start a mini discussion, ask probing questions. What could the company have done to prevent the downtime? Do you support the view of your peer? If not, respectfully ask questions to better understand their views.Your initial post should be 75-150 words in length with at least one citation

4.BI - What is it and How Does it Work?

Reflect on business intelligence, what does BI really mean? Use the internet and find an example of BI. Explain the example and state why it is important to consider in the strategic plan.

When you reply to other's posts - start a mini discussion, ask probing questions. How does BI impact a company? Do you support the view of your peer? If not, respectfully ask questions to better understand their views.Your initial post should be 75-150 words in length with at least one citation

5.What Comes Next?

Do some research on the internet about networks and communication in business of today and in to the future. The lecture mentioned one use of RFID tags, can you think of more uses for RFID? What do you think will come next?

When you reply to other's posts - start a mini discussion, ask probing questions. What else is new in technology that will help businesses succeed? Do you support the view of your peer? If not, respectfully ask questions to better understand their views.Your initial post should be 75-150 words in length with at least one citationYour initial post should be 75-150 words in length with at least one citation

6.How do we get There?

Research an actual business on the internet, briefly summarize the distribution portion of their supply chain. State if you think this is an efficient process (mention why or why not). Be sure to include the link to the web site.

When you reply to other's posts - start a mini discussion, ask probing questions. Name one other way that the business could get their product to the customer. Do you support the view of your peer? If not, respectfully ask questions to better understand their views.Your initial post should be 75-150 words in length with at least one citation.

Reference no: EM132212848

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