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Assignment:
COVID severely impacted Aspen Family Fitness (AFF). The shut down in March of 2020 devastated its business and reduced its revenues by 60%. It struggled to survive. In order to survive, Beverly Walden pulled together the management team to adjust the business model. Services could not rely on on-premise visits to clubs. Even when reopening, there were restrictions on the number of club members who can be in a club at one time. Health issues did not disappear as COVID, flu, and RSV surges arose. The management team and staff created new virtual processes for services including:
In order to implement these new virtual services, the information technology role grew paramount. Ken Hu, CIO, charged his department with responding to these new challenges with the highest priority. With the emerging business model, information assurance takes on a more critical role in the company. There are more applications installed to support customer services, and there is greater volume of data generated as these applications are used. Customer support is more critical. Access by club members is 24 x 7, and high reliability and quick response times are essential. Mr. Hu realizes that the club's information assurance program must be strengthened. He is concerned that the employees will not understand their role in the company's information assurance strategy. He seeks to formulate an information assurance awareness program to address the company's weaknesses. The program addressed information assurance risks and covers:
As business operation grows back to "normality," Mr. Hou also realizes the IA program should be enhanced. He desires that AFF be more proactive by implementing a Zero Trust Framework.
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