Describe a way to address one of the challenges

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Q. (a) Operations management concepts can be applied to both manufacturing also service operations. It can often be more challenging to apply them in a service operation. Briefly describe at least two of the challenges which a service operation presents for the application of operations management concepts which are not found in a manufacturing operation. Briefly describe a way to address one of the challenges which you have identified.

b) Six Sigma also TQM approach quality from different perspectives. For a customer service operation, elucidate how each of these two approaches could be used to address the complaints which are being received from the customers about the poor customer service.

Reference no: EM1375389

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