Describe a service organization is struggling

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Assignment:

Discussion: Operations in a Service Environment

Instructions

Compared to product manufacturing, service requirements tend to be more time-dependent, location-dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article that describes how a service organization is struggling with one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.

Reference no: EM133357231

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