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Describe a local business that you regard yourself

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1. Why are customer perceptions one of the most critical aspects of exemplary customer service? Do you think guests of the Ritz-Carlton have a preconceived notion of the quality of service they might expect to receive? Discuss some reasons why.

2. Think of a business you've purchased from recently that resulted in an exceptional customer service experience. What made that experience exceptional? Does that business provide a loyalty program? If you have first-hand knowledge, what is your opinion about loyalty programs?

3. Do you agree with the statement "you never get a second chance to make a first impression"? Why or why not?

4. Describe a local business that you regard yourself as loyal to and then explain why.

Reference no: EM132779069

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