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Share something about yourself with your classmates as a means of introduction to this course. Operations management is the science and art of ensuring that goods and services are created and delivered successfully to customers. Write and post a short message below, including the following:
Choose one of the following scenarios and post your response to the discussion forum below:
1- Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped?
2- Describe a customer experience you have personally encountered where the good or service or both were satisfactory (for example, the product/service far exceeded your expectations, customer service was exceptional, and so on). What did the organization do to provide such a satisfactory experience and how does operations management help achieve that level of customer satisfaction?
Your sales team gains a new market in Johanesburg, South Africa and wants to present a contract to the client selling under EXW, Allentown, Pa.
A printing company receives an order for 15,000 printed pamphlets. Either of two methods can be used to make the pamphlets.
Root Cream Company plans to buy 20,000 gallons of milk annually. Calculate the optimal size of the milk storage tank that it should acquire.
potential market, available market, qualified available market, target market, and penetrated market.
Provide a specific example of the three primary information security areas and describe how they work:
Compose a short analysis and reflection of your posts. You can quote briefly from your own posts or refer to specific ideas from the readings and research covered in this course.
The objective of an inventory system is to determine the. In the basic Economic Order Quantity model if the lead time changes from 1 week to 3 weeks.
Gadgetbug Inc. is a popular smartphone manufacturer that has several competitors. The company places a lot of emphasis on innovation to ensure that its products have the best features. Moreover, the company frequently upgrades its products so that th..
Think about the "threat" associated with "free trade." Ross Perot once suggested that NAFTA would create a giant sucking sound, drawing jobs away from the United States. A discussion question might be, "If NAFTA was sucking away important U.S. jobs, ..
What are the three main objectives of integrated change control? Provide a description of the basic pyramid structure of Maslow’s hierarchy of needs. Describe the four common ways to close or terminate a project. Do ESOPs, in themselves, improve prod..
How does the title of a company’s ethics document affect your attitude about the content? What is the overall message that title of the code of conduct conveys?
Discuss Employer-Sponsored Retirement Plans, and Health Insurance Programs. Include in your discussion the impact of Employer-Sponsored retirement and healthcare plans. Explain the characteristics of these various plans
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