Describe 5 common principles of customer service in detail

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Reference no: EM133357255

Assignment:

1. Why is it important to have an understanding of your competition in order to plan for quality customer service?

2. Why is it crucial for a manager to have in-depth knowledge of internal and external business environments to provide quality customer service? Provide 2 examples each, for internal and external factors:

3. Explain businesses' responsibilities under Consumer Protection Law and how it impacts on customer service delivery.

4. Explain why it is important to have a clear refund and cancellation policy and what is required if there are potential price increases.

5. Describe the importance of providing accurate product information to customers in order to provide quality customer service.

6. In order to provide quality customer service, it is important to establish your target market. Provide 4 questions you should consider when developing a clear customer profile.

7. Why is consistency crucial to providing quality customer service?

8. Describe five common principles of customer service in detail.

9. Suggest three service standards to encourage quality customer service for your specific industry.

10. Describe 3 industry schemes aimed at improving customer service, including 1 relevant to your work area.

Reference no: EM133357255

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