Reference no: EM132171962

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1) CRM is a set of applications that give companies to derive penetrations into clients altering demands, wants, and behaviors in order to better function them. These applications help AirAsia to analyze clients contact so that it enables AirAsia to keep and update electronic client profile. Furthermore, CRM besides help to update on-line replies at AirAsia ‘s web page for often asked inquiries (FAQs) about their services, such as engagement, online payment and etc. A decent CRM is essential for AirAsia to achieve success in its industry. By using CRM, the employees of AirAsia's can effectively comprehend and fulfill client's needs and wants.

2) The most influential factor in the strategy of AirAsia is the price, this is because the airlines that compete in the low-cost market. Trend analysis also benefited in the APS system designed to maximized revenue AirAsia with system pricing strategy and optimizing existing YMS. On the other hand, operating costs will be reduced by AirAsia APS system using YMS system to generate information to improve AirAsia plans and schedules for the required facilities. YMS system integrated into the APS system which ensures optimization of profits.

3) The most compelling component in the methodology of AirAsia is the value, this is on account of the carriers that contend in the minimal effort showcase. Pattern investigation additionally profited in the APS framework intended to expand income AirAsia with framework valuing system and upgrading existing YMS. Then again, working expenses will be decreased via AirAsia APS framework utilizing YMS framework to create data to enhance AirAsia designs and calendars for the required offices. YMS framework coordinated into the APS framework which guarantees advancement of benefits.