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a) Construct the proper strategies and actions that can be implemented by a company to ensure successful implementation of customer service management initiatives in that organisation, based on the customer service management model such as customer-centric, customer service delivery, customer communication and feedback, customer service data analysis, and customer segmentation and engagement. Use relevant examples to back up your responses.
b) When a corporation initiates in customer service activities, some employees may be resentful of the decision because it requires them to handle additional task, which is sometimes beyond their capacity. Determine the best strategies for dealing with resistance during the deployment of customer service management.
Angela Lacy, a minority employee in your accounts receivable department, has filed a charge of discrimination, alleging she was unfairly passed over.
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What is your current role and some of your key responsibilities? What are the top characteristics you look for in the talent for your organization?
create measurement devices early in the strategy processwhy do we want to create measurement devices early in the
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