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The Department of Social Services represents a large portion of your county's budget and total number of employees. The job of eligibility technician is responsible for all client contact, policy interpretation,, and financial decisions related to several forms of public aid (e.g., food stamps, aid to families with dependent children). Eligibility technicians must read a large number of memos and announcements of new and revised policies and procedures. Eligibility technicians were complaining that they had difficulty reading and responding to this correspondence. The county decided to send the employees to a speed reading program costing $250 per person. The county has 200 eligibility technicians. Preliminary evaluation of the speed reading program was that trainees liked it. Two months after the training was conducted, the technicians told their managers that they were not using the speed reading course in their jobs, but were using it in leisure reading at home. When their managers asked why they weren't using it on the job, the typical response was, "I never read those memos and policy announcements anyway."
A. Evaluate the needs assessment process used to determine that speed reading was necessary. What was good about it? Where was it faulty?
B. How would you have conducted the needs assessment? Be realistic.
Describe the difference between legal and ethical behavior in marketing. Give an example of each as it pertains to marketing.
Technology Assessment Analyze the basic technology underlying health care information systems and determine the most pressing need for innovation.
in a two page paper discuss jit as a process of lean production and inventory control. be sure to discuss the following
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Using the Internet, find a description of a training program. Consider the learning process and the implications for the learning process for instruction discussed in the chapter. Evaluate the degree to which the program facilitates learning. Briefly..
The last stage in the new-product development process is ________.
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Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of 2.5 hours per call. Requests for copier repairs come in at a mean rate of 2.1 per eight-hour day (assume P..
Explain how an understanding of moral intensity, ethical sensitivity, and situational influence can support ethical behavior individually and among people in an organization (McShane & Von Glinow, 2013), and explain a scenario that depicts one or mor..
Jack Hopson has been making wood furniture for more than 10 years. He recently joined Metropolitan Furniture and has some ideas for Sally Boston, the company's CEO. Identify and describe at least three advantages of offering a piece-rate pay plan to ..
rachels parents used to pay her an allowance every week to feed the cats and to do a few other chores around the house.
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