Denying claim can be challenging

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Denying a claim can be challenging. Even though you are denying the customer's request, maintaining goodwill and building customer loyalty is still important. Companies must write letters to customers to deny claims. What should you remember when denying a claim? Clearly and firmly remind customers of the actions they might have taken to avoid the problem Use a tone that doesn't state, but implies, blame so that customers are clear that they are mistaken Avoid lecturing customers on actions they might have taken to avoid the problem.

Reference no: EM133672143

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