Reference no: EM133159824

Subject: human resources

A Healthy Workplace?

Ten years ago, as a hungry Sam Dickinson walked through a shopping mall looking for a quick lunch, he despaired at the choices. High-fat and calorie fast-food was everywhere. Like many others, Sam was becoming acutely aware of the importance of a healthy diet and of keeping his weight in check. As he searched in vain, an idea came to him that was to become the foundation for a small empire: not just a sandwich and salad shop, but an extensive menu with healthy takes on traditional fast food favourites such as hamburgers, fries, pizza, and fried chicken, with no menu item containing more than 400 calories, nutritious, tasty, quality fast food.

Sam set up his first healthy fast food outlet at a shopping mall in the United Kingdom with a team of 16. It soon became renowned for high-quality food, cleanliness, and great customer service and was an immediate success. Today, there are more than 80 of Sam's healthy food restaurants in 10 countries throughout Europe, employing nearly 1,800 staff.

But what at first was a relatively easy business to run became far more challenging as the firm grew. Recently, Sam sat at his desk in the company's brand-new head office reading a recently conducted customer and staff feedback report compiled from all the company's restaurants. He did not like what he was reading. While customers at some outlets praised the standard of the food and service, at others it was described as "tasteless," taking too long to make; employees were called "rude" and the restaurants "dirty."

The employees were not satisfied either. Among the gripes were allegations of unfair treatment, below-average wages, long hours, demotivation, and food hygiene regulations not being followed. The bottom line for Sam was decreasing profits, stores closing, and high staff turnover. Sam's empire seemed to be crumbling before his eyes.

Provide THREE (3) justification to explain how better knowledge of "Human Resource Management" among the store managers can improve the situation at the restaurant.

Please help elaborate below following my answer

HR challenges emerged due to the firm growth:

1. Demotivation of employees because of low average wages.

2. Long hours

3. unfair treatment to employees

Can be addressed in a way:

1. Wages should be set according to the post and work the employees are performing.

2. Morning and evening shifts should be announced accordingly to perform the required working tasks.

3. Employees should be treated fairly and equally so that they can become more productive.
HR staff maintains the restaurant compliance with employment regulation so that the violations because of the long hours and low wages for workers can be reduced.