Demonstrate your management knowledge and skill

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Your Management Learning Portfolio is a collection of activities specially designed to demonstrate your management knowledge and skill. Be sure to save your work. Taking your printed portfolio to an employment interview could be helpful in obtaining a job. The portfolio activity for this chapter is Making a Decision at Microsoft. Study the following information and complete the exercises that follow. Robbie Bach, president of Microsoft’s entertainment and devices division, recently contacted you in reference to a situation that is developing at Microsoft. Specifically, Microsoft is receiving reports that its gaming system, the Xbox 360, is having problems. Users from around the world are contacting the company to complain that their systems, which sell for as much as $500 at some retail locations, have stopped working after only one year or so of use. It seems that systems with this problem display three red lights and then the systems stop working. Although this problem is not affecting every Xbox 360 owner, it is clear that the problem is somewhat widespread. Robbie Bach has contacted you for your advice in handling this situation. The Xbox 360 is important to Microsoft, as it looks to find new entertainment products and services to sell to customers around the globe. He feels that he is under a spotlight, as customers around the globe are watching to see how Microsoft deals with these frustrated customers. Your mission is to walk Bach through the various steps in the decision-making process:

Gather feedback to find out whether the implemented alternative is solving the identified problem and how?

Reference no: EM132215539

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