Demonstrate why zappos would need to implement scm

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Reference no: EM132255144

Case Study : Zappos

1) Define SCM and how it can benefit Zappos.

2) Explain CRM and why Zappos would benefit from the implementation of a CRM system.

3) Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation.

4) Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.

5) Propose a plan for how Zappos can use Amazon's supply chain to increase sales and customer satisfaction.

Attachment:- Case Study - Zappos.rar

Reference no: EM132255144

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