Reference no: EM132901348

Jaya Grocer is Malaysia's first premium grocery, catering to the discerning demand for high-quality fresh produce and everyday necessities from Klang Valley residents. Jaya Grocer is an excellent example of a successful gourmet supermarket. The supermarket, which was established in 2008 by the Teng family, has grown to include 22 locations. One feature that distinguishes Jaya Grocer from other hypermarkets is their Fresco "grocerant" experience in which they allow their customers to choose fresh meats and hand them over to chefs who will prepar'e a meal for them to enjoy at the supermarket. It is worth noting that the aim and plan of Jaya Grocer are to become one of Malaysia's top ten grocery stores. As per the survey, it is ranking 11th.

The sales management of Jaya Grocer wants to improve by identifying the problems that prevent them from achieving their goal. The sales manager of Jaya Grocer realizes that the number of their customers for every month is not consistent. The particular reason for the circumstance is the price of the products they offered is relatively high compared to the other hypermarkets.

Besides that, the customer service provided was unsatisfactory since they got many complaints from their customers. The customers always need to have long queues before they can make payment to purchase the products since Jaya Grocer does not have a self- service counter like Tesco.

Furthermore, Jaya grocer does not have many branches in Malaysia like other supermarkets such as Giant and Tesco. Hence, not all Malaysians know the existence of Jaya Grocer in Malaysia, further preventing Jaya Grocer from becoming the top ten hypermarket stores in Malaysia.

Q: Discuss and build a mock screen to demonstrate support for decision making for the users by making dashboards, scorecards, and charts.