Demonstrate return on investment in the system

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Reference no: EM133068662

Learning Activity - CRM

Question: In reading Edinger's HBR article about CRM projects, he refers to findings by CIO magazine that state one-third of all CRM projects fail. When he asks executives if their CRM have helped them to grow, they indicate a much higher ‘failure rate'. In your readings for this class you will have seen that CRM has many different functional purposes and aims for the enterprise. Based on the understanding you have gained from your readings; do you agree with Edinger about how he believes there needs to be an increase in sales to demonstrate return on investment in the system? Why is that your groups position? Do you think there are other reasons aside from an increase in sales that make CRM a valuable enterprise system?

Reference no: EM133068662

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