Demonstrate positive customer service orientation

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Reference no: EM133427745

Part A

1. In your opinion, which of the personality theories best explains why we do what we do? Why? If an employee isn't effectively demonstrating effective soft skills, such as likeability, can an employer ask the employee to change these problematic personality traits?

2. You're finding the current world situation (Covid, war in Ukraine, general rise in "anger" in the world, etc.) stressful, and it's beginning to impact your performance at work. Which of the top six soft skills we discussed do you believe will be most negatively impacted and why? Which of the stress coping strategies we discussed would be most productive/realistic to manage this stress and why?

Part B

1. Describe some strategies you can use in the workplace to demonstrate a positive customer service orientation. What can you say and do (offer a few specific examples) to make these strategies come alive?

Reference no: EM133427745

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