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Did you know that many Americans believe that healthcare professionals demonstrate the highest level of honest and ethical behavior? That's quite an honor and it's also a big responsibility to continue to uphold this perception. I'm always amazed at the medical assistant who can in the midst of a busy practice focus on specific patients and make them feel like they are the center of attention. As you review this scenario remember that patients will rely on you for information to be their advocate, and above all for physical and emotional comfort. The medical assistant who possesses the skills to communicate clearly with patients and advocate for them more effectively will most likely help to decrease unnecessary hospital readmission, as well as improve patient satisfaction. That's the good news for your patient and a key to success in your profession.
1. In the role of a Medical Assistant, why are personality or interpersonal skills just as important as technical skills?
2. Table 2-1 in the textbook describes a variety of professional traits that will assist you with being successful on the job. Describe three of the traits that you feel are most important and why.
3. How can the externship experience assist the practice manager in determining if you would be a good employee for their organization?
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