Demonstrate empathy-sensitivity and professionalism

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Question

Demonstrate empathy, sensitivity, professionalism and courtesy in your interaction with Henry

Use verbal and non-verbal approaches to acknowledge Henry's current emotional needs

Use appropriate communication skills, including:

Providing information clearly and sensitively

Effective use of body language

Paraphrasing

Reflecting feelings

Open and close questioning or probing

Empathetic listening skills

Summarising

Reframing

Obtaining feedback to confirm understanding

Reference no: EM133522228

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