Demonstrate effective communication

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1. Identify customer requirements and provide professional and personalised customer service experiences to TWO different internal and TWO different external customers to meet requirements.

2. Demonstrate procedures to respond to and resolve THREE different customer complaints according to organisational policies and procedures.

3. Demonstrate effective communication with the above internal and external customers, including any with special needs.

4. Seek formal and informal feedback from customers on quality of above service.

5. Provide above service to above customers in line with organisational customer service standards and within designated organisational response times.

Reference no: EM133023353

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