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Delivery of Service- Using a Work Team
Your health care organization has called upon you to lead a work team to identify service-quality problems within the environment.
Answer the following questions about work teams:
What are the benefits of a strong work team?
What are the common problems that a work team can face when working together?
When is it appropriate to use work teams?
What is the individual's role within the team?
Do you feel that a work team is beneficial to the staff?
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Business Excellence Model - Explain how can your organization use BEM to enhance performance?
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What are some examples of historical events that illustrate the effects of good quality on an organization's strategic plan.
This course has focused on the four elements of the POLC model: Plan, Organize, Lead, Control.
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