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One of the most common problems that trainers experience during delivery of programs is an uncooperative and difficult trainee. How would you handle the following behaviours if you were delivering a training program?
The monopolizer, tangent-taker, and the hostile one are 3 common problem participants in training. Pick one and complete the following:
a) Describe what behaviours they would demonstrate, and
b) Identify three (3) ways of dealing with or diffusing their difficult behaviour
Important:
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