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Delivering end products to customers

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"The term "manufacturing operations" refers to a framework in which man, machine and material come together to produce a tangible product. It deals with all the supply chain activities such as gathering requirements from customers, procuring raw materials, allocating resources, scheduling the production, maintaining the inventory, and delivering end products to customers." (Reddy, 2022)

"Services are intangible and non-physical products offered by one party to another in exchange for money. As reported in the Harvard Business Review, service-providing operations aim to deliver an experience that leads to customer satisfaction. Service operations engage a wide range of teams to deliver services, including professional service teams, customer support teams and customer experience teams. Organizations that engage in hospitality, travel, media, sports, health care and entertainment are service-providing organizations. Service-providing operations send employees to their customers' locations or meet the customers at the company's premises to facilitate the service provision." (Reddy, 2022)

Choosing a manufacturing operation and a service operation of your choice, discuss and compare the differences and similarities in terms of "what" is done in each operation and "how" it is done?

Reference no: EM133222191

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