Reference no: EM133116321

BSBHRM527 Coordinate human resource functions and processes

Assessment Task: Deliver Human Resource Services

PART A: NEGOTIATE SERVICE ARRANGEMENTS

Step 1
Using the client scenario attached with the email as a guide, complete a Goods and Services Contract (provided as an attachment in the email) for the services Horton & Smith wants to utilise.
Within the Goods and Services Contract, you are to complete the first page ensuring that you document:
who the purchaser is and who the supplier of the services are
CBSA's ABN number
the commencement date of the agreement
that you are the contract manager
that James Horton is the representative from Horton & Smith
details of the services they require
when these services must be delivered by
the price for these services (you should calculate the total by using the hours given in the scenario and the prices for these services in the Business Plan)
other relevant information required for the contract can be created based on:
research, such as types of business insurance and liability limits
meeting discussion, such as milestones based on negotiated dates leading up to delivery date or post-delivery date for templates, materials, expiry date of the contract, support coordination, etc.

Step 2
Meet with the client to negotiate the service contract. The assessor will organise the time and place for the meeting. For the purpose of this negotiation, the assessor or another student will play the role of James Horton. During the meeting, you must complete the following:
Provide an overview of Goods and Services Contract, including the agreement details on the first page, and the confidentiality clauses in the contract.
Gain additional information to completed relevant areas of the contract.
Negotiate and ensure the agreement is in place between CBSA and Horton & Smith.
Discuss how the relevant support with be coordinated and quality control maintained.
During the meeting, your assessor will be looking to see that you can demonstrate the following:
Recognise the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate to whom, why and how.
Collaborate with others to achieve joint outcomes, playing an active role in facilitating effective group interaction.
Ask questions to gather information and listen carefully to evaluate information.
Use appropriate vocabulary and tone in negotiations.
Ensure personal behaviour is consistently ethical and reflects values of the organisation during the meeting.
Ensure the meeting is confidential.

Step 3
Send an email to Glenda Williams using the template available via the CBSA website and attach the Goods and Services Contract you have completed for Horton & Smith. In the body of the email, you need to identify the return on investment of providing human resource services to Horton & Smith. Use a figure of $50 per hour as your fee for providing the services. Then calculate the difference between the total figure for the hours required and your pay for these and the total fee being charged to Horton & Smith.
The email must include the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Specify the attachment.
Contain a body part of the email detailing why you are sending this email. For example, are you attaching the report/forms for review or information and/or approval? You must provide your calculations to determine the return of investment for providing the services.
Complete the email footer specifying the job position you are role playing.

PART B: IMPLEMENT SYSTEMS FOR MONITORING AND STORING DATA

Develop a system for monitoring and gathering and storing information needed to provide human resource services.

Step 1
To get feedback from the clients regarding the services they have received, you will need to develop a survey. This can be through an online or electronic questionnaire such as survey monkey, adobe acrobat form, internet SharePoint form, etc.
The survey should include at least six questions that:
has a relevant title
has a client's details section which provides space to record:
the client's name
what services they received
the date the survey was taken
can gauge the client satisfaction:
allows answers based on a five-point scale
allows clients to suggest possible improvements or other services.
Note: Your will need to evaluate the responses and create graphical representation in the next task.

Step 2
Using the template available via the CBSA website, create an email for the survey and send the email to five clients (you will need to send this to five of your classmates to complete) and copy Glenda Williams, include the link to the online survey with a due date for completion.
The email must:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Detail why you are sending this email in the body part of the email. You must provide a link to the survey and a reason to encourage the clients to complete the survey. Include a due date for completion.
Complete the email footer specifying the job position you are role playing.

Step 3
Create a cloud-based storage system using a cloud-based account you already have, or create one if you don't. The storage system should provide a folder system to store:
the survey - include a copy of your survey questions in this folder
the survey results
evaluations of survey results.
You must provide limited secure access to the storage system for yourself, Glenda Williams (your assessor), and nobody else.

Step 4
Using the template provided via the CBSA website, create an email for Glenda Williams and include the link to the cloud storage. The email must contain the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Contain a body part of the email detailing why you are sending this email. You must provide a link to the cloud storage and provide access information.
Complete the email footer specifying the job position you are role playing.

Attachment:- Coordinate human resource functions and processes.rar