Delight customers each and every time

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Reference no: EM132879042

Discussion 1: "Strategic Role of Employees"

Select a company that you believe uses its employees to achieve a competitive advantage. Discuss how the employees effectively execute the strategy and how the company can sustain this position over time.

Discussion 2: "Shangri-La Hotel"

Assess how employee training and development impacted Shangri-La Hotel strategy to "Delight Customers Each and Every Time."

Evaluate whether or not Shangri-La Hotels' heavy investment in employee development yields a profitable return to the company.

Evaluate Shangri-La Hotel at maintaining service quality in the expanded markets and suggest what it may have done differently in high-wage counties.

Reference no: EM132879042

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