Reference no: EM132217466

1. Delegation of authority must contain "standards" by which a court can determine whether the agency has exceeded its authority. These "standards" are best described by which one of the following statements?

a. These standards allow broad language to be sufficient in many cases.

b. These standards prohibit broad language from being sufficient in most cases.

c. These standards mean the language "unfair methods of competition" is not definite enough to satisfy due process requirements.

d. These standards mean the language "public interest, convenience, and welfare" is too general to justify a valid delegation of authority.

2. A worker asks seeks clarification regarding a job assignment given to her by her supervisor. The worker's communication is an example of:

a. stereotyping.

b. downward communication.

c. a channel.

d. feedback.

3. Of the following, which are service items? Select all that apply.

A. A warm greeting from a teller at the bank

B. A fast product arrival in the mail

C. A new sports car with added features

D. An appointment with a counselor

4. Which of the following is the richest communication form?

a. Letters and notes

b. E-mails

c. Telephone messages

d. Memos

5. Which of the following is true of delegation?

a. Some leaders do not delegate because employees are held accountable for results.

b. Managers do not delegate because delegation is ineffective in building skills.

c. Some leaders do not delegate because of a lack of trust in other workers.

d. Managers usually delegate more to employees who they perceive to be incompetent.

6. John bought a new Mercedes Benz 560 SLC last week. Which of the following would be considered promised product elements of his purchase? Select all that apply.

A. Trade-in value

B. After-sale service

C. Sleek styling

D. Status symbol