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Definition of quality for the organization

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Reference no: EM133187131

You are working for an organization that helps companies measure and improve quality. Your team has been engaged by a company that wants to improve quality. They have asked your team to examine quality within the organization and to provide a report to the executive. 

  1. What would be an effective definition of quality for the organization to follow?
  2. What quality aspects need to be measured? Why are these important?
  3. How would you measure them and collect the data? What tools might you use?

Reference no: EM133187131

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