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Explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Address the following questions:
Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?
Looking at Adam Smith and Durkheim, how do their definitions of division of labor differ? How do their theories maintain a greater society?
Explain Goal of MIS? Explain Components of an Information System? Explain "Human Side" versus "Computer Side" of an Information System?
The following data represent problems (represented by letters A to F) that occur in a process.
What is the purpose of the firms to create strategic alliance?
Synthesize the Williams et al. (2006) online journal article. Do you agree that the Heart and Stroke Foundation of Ontario (HSFO) adequately addressed the important steps of a strategic plan and the planning process? Why or why not? In your paper,
Your presentation should include some analysis of whether the company's decision to be more ethical is proving to be a success amongst consumers or not, providing example of why that is the case. Please do not just provide descriptive account of t..
Whether the strategic recommendations made by the entrepreneur follow logically from a discussion of the opportunities and threats (Trends) in the external environment
Assumption and Context: You have been the manager of a Dunkin Donuts store in the Midwest for the past two years. The store is owned by a Dunkin Donuts franchisee who owns 20 other Dunkin Donuts locations. Your employer took an employee inventory ..
What business and entrepreneurial skills are necessary to achieve your goal? What specific items will you include in your portfolio to make your personal brand?
Identifying important ethical issues with a firm's strategy. Critically evaluate information from core business functions and the value chain to enhance organizational knowledge of strategic position and direction.
Find the probability of guessing at least 6 out of 10 correctly.
Do they buy different things than you do? If so, why? How might a company distinguish you from them in terms of its targeting?
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