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For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:
Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?
How would you decide whether the selection system is effective, i.e. selecting applicants who are a good fit?
What are 2 technology components of the information system? What are 2 components of the information system that are not technology components?
As a leader you are always planting seeds. People are looking to you for resolution. Increase your store and enlarge the harvest of your righteousness.
Q1. Discuss the importance of implementing an online CRM solution in a large multi-product, multinational company. Q2. Discuss the implementation process of a mega e-CRM project in a leading IT company in the world.
What are the benefits of using a SWOT analysis and an environmental analysis as planning tools for a non-profit organization?
Do you think the company has made an ethical decision? Why or why not?
1. Describe the three generic strategies and some of the pitfalls associated with each of the generic strategies
How might your knowledge of the LMX theory help you to become a better leader? Provide apa citation, intext reference and answer in 200 words or more.
What is the difference between prime cost and provisional cost?
Machine A requires an initial investment of $10,000 and is projected to realize cash inflows of $4,000 in year 1, $6,000 in year 2, and $3,000 in year 3.
Determine the type of organizational structure used by a place of employment.
(a) What is an Intranet? (b) State five (5) benefits that a company derives from an Intranet. (c) i. What is Electronic Commerce (e-Commerce)?
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