Reference no: EM1397550

1. Define the various directions communication flows through an organization's formal network and give an example of each one.

2. Briefly explain the eight steps of the communication process.

3. Define at least two disadvantages of using electronic media for business messages.

4. Briefly describe the difference between the topic of a message and the main idea.

5. Justified margins aren't preferred for most business documents because they
a) Make the document harder to read.
b) Darken the message's appearance because there is less white space.
c) Make messages look less personalized.
d) Do all of the above.

6. Cantered kind in business documents is
a) Never appropriate.
b) Rarely used for text but commonly used for headings.
c) Acceptable for long sections of text but not for headings.
d) Always preferred for exceptionally long paragraphs.

7. When making a direct request you must state what you want in the first sentence or two and then follow with an explanation. (T/F)

8. When making direct requests you must avoid such polite words and phrases as please and I would appreciate. (T/F)

9. List three methods to improve search rankings for your website.

10. In preparing to write convincing messages what two kinds of information are vital to assess the needs of your audience?