Define the term total quality management

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Reference no: EM132282516

The effectiveness and efficiency of any Supply Chain Network is hinged on a strong product and service quality management system; Define the term ‘Total Quality Management’ and explain its salient principles and how this management tool is employed as a driver of global operations. Define the models/acronyms and explain the importance of quality circles, benchmarking, EFQM Business Excellence model and awards such as the MBNQA, EQA and Deming prize in quality Management. [10 Marks] From the Japanese quality philosophies point of view, what is Lean Production/Manufacturing, as employed in global operations, through Five (5) principles that try to eliminate the Eight (8) wastes from the value stream? State and explain these Five (5) principles and the Eight (8) wastes in the value chain, in accordance with ‘Lean Thinking Philosophy’ as you discuss.

Reference no: EM132282516

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