Reference no: EM132501582

Corporate culture of Four Seasons, Inc. (FS)

Question 1. Is the corporate culture strong? Why or why not?

Question 2. How does it work with a strong national culture: France/Paris

Question 3. Does corporate culture add to a successful competitive advantage? If so how? If not, why not?

Question 4. How does corporate culture affect customer value? How?

Question 5. How does it affect employee behavior towards customers? How?

Question 6. Human resource strategy of the company

Question 7. Do human resource strategies play a role in Four Seasons' success? If so, how and why?

Question 8. Do HR strategies help to maintain a low employee turnover? If so, why? If not, why not?

How do HR strategies play out in the following:

9. Recruitment
10. Selection of employees
11. Selection of management
12. Training
13. Performance evaluations
14. Recognition
15. Rewards
16. Communication
17. Social Responsibility

Question 18. How does the company treat its employees, its management team, both Canadian and French?

Question 19. Do corporate values come into play in this case? If so, how? If not, why not? Give examples for each view.

Question 20. What role in social responsibility and corporate values does the Golden Rule play?

French culture and Corporate Culture

Question 21. How does Four Seasons deal with French culture:

Question 22. The company's treatment of the unions, labor laws, treatment of employees

Question 23. How does Four Seasons deal with French culture in its renovation of the hotel

Question 24. French culture and service standards

Question 25. The importance of food

Question 26. The importance of decoration and furnishings

Four Seasons Organizational/Corporate Culture:

Question 27. How does Four Seasons approach management when entering a new country?

Question 28. Do the managers of Four Seasons understand the FS corporate culture?

Question 29. What are the cultural values that the company utilizes in its Paris hotel?

Question 30. How does Four Seasons handle the French culture while renovating and running the Paris hotel?

Question 31. What has made Four Seasons (FS) successful over the last 30+ years?

Question 32. Does corporate culture play a role in FS's success?

Question 33. Has the website given you any insight into the success of Four Seasons?

Question 34. Do the lessons from this case apply to FS entering markets other than France? If so, how and what types of markets? If not, why?

Service: Four Seasons is part of the service industry - broad umbrella

Question 35. How does the FS treat its guests?

Question 36. What elements of service make up the Four Seasons' experience:

Question 37. Tangible elements of service

Question 38. Intangible elements of service

Question 39. How does the Four Seasons maintain its values? The CEO has said that "the golden rule is key to the success of the firm."

Question 40. What does the Golden Rule mean in terms of the treatment of employees and the treatment of customers?

Question 41. What differentiates Four Seasons from its competitors?

Question 42. Does its corporate culture provide competitive advantage and if so, how?

Social Responsibility:

Question 43. Define the social responsibility strategy that Four Seasons has, both internally and externally