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Define the rules of use for the laptops

Assignment Help Basic Computer Science
Reference no: EM133214084

1. Define SLA

2. Assume you have met with your prospective customers, identify 5 Service Level Requirements proposed by your customers

3. Identify which of those requirements you are able to meet

4. Define the rules of use for the laptops for your customers, including the procedure to return the laptop and the allowed duration of the loan

5. Define the rules for which a customer will obtain Technical Support including the hours of support, how support will be provided and whether you will guarantee resolution in a specific amount of time. Also explain what you will do if you are unable to fix it in that time period

Ensure to cover the 4 aspects of Warranty

 

Reference no: EM133214084

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