Define the mission statement and strategy of the help desk

Reference no: EM133233991

Assignment - Service Management Case Study

Description - Read Bank USA: Forecasting Help Desk Demand by Day.

What are the service management characteristics of the CSR job at Bank USA?

Define the mission statement and strategy of the Help Desk. Why is the Help Desk important? Who are its customers?

1. How would you handle the customer affected by the inaccurate stock price in the bank's trust account system? Would you take a passive or proactive approach? Justify your answer.

2. Using the data on call volume in the table, how would you forecast short-term demand?

Reference no: EM133233991

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