Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Procuring a service desk management system
In developing the IT department, implementing ITIL and creating information management structure, one early activity will be the buying of a service desk management system to support the service desk (the helpdesk). Such system are important because they help with customer service. They also provide a repository for the information about systems and software (configurations) customer and activities that the IT service department requires. Procurement of service desk software requires an understanding of the functional requirements and the selection of a system which suits the IT department.
Question: Define the main functions of a service desk system. Why is it so important in IT services? Critically compare three service desk support systems. Candidates include Marval Software, Hornbill, ServiceNow, IBM Tivioli, and HP's service desk software.
Explain what is meant by ITIL compliant. Provide some advice on how to select a service desk system. Consider whether you should implement ITIL processes and then get a new service desk system or put a new system in first to try to drive the adoption of ITIL processes.
Explain the difference between requirements specification and the analysis model? Explain the difference between the UML USE-CASE diagram and UML system diagram
From the e-Activity, determine the best way for the health care provider to distinguish its product offerings from those of its competitors. Provide specific examples to support your response.
How the concepts of territoriality and natural surveillance can help determine design techniques and guidelines to help deter crime.
She told the system administrator about the loophole, but she continued to access other records until the problem was corrected two weeks later.
Find an article on prototyping and write a one-page (250-word) paper that includes the following: A description of the article and where it was found
Compare and contrast at least three (3) different software development methods. Explain why the testing of software products is of great importance
XML provides a method for data to be transferred between systems. Specify at least three components of an XML document.
ISY3002/ISY302 Information Systems Project - Australian Institute of Higher Education, Australia. Report on PMP and SRS based project details
Research and assess, in 12 or more pages, the global cyber threat landscape and determine which cyber threats are the most critical to the United States. 1) Identify the state actors and non-state actors that pose the greatest cyber threat to the Un..
List specific fields that you would index. Analyze what would occur if the proper index is not included, with respect to your example.
Identify the human resources needed for the project. Assume you will need to hire people from the outside to fill these roles.
Explain the factors that would suggest a custom-built solution, and those favoring an off-the-shelf package.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd