Define the five conflict management styles

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Chapter 6- Part Two: Team Leadership

List the steps in the oral message-sending process.

List and explain the three parts of the message-receiving process.

Describe paraphrasing and state why it is used.

Identify two common approaches to getting feedback, and explain why they don't work.

Describe the difference between criticism and coaching feedback.

Discuss the relationship between the performance formula and the coaching model.

Define the five conflict management styles.

List the steps in the initiating conflict resolution model.

Chapter 7-Part Two: Team Leadership

Define the two kinds of relationships that can occur between a leader and followers under Leader-Member Exchange Theory.

Describe the role of the leader and follower in influencing LMX relationships.

Discuss the main criticisms of LMX Theory.

Describe the two behaviors used in the Kelley Model and the resulting five follower types.

Briefly describe the three factors that can enhance a follower's influence.

List five things a leader should delegate.

An effective evaluation should accomplish at least three things - Name them.

Describe the two subgroups that can form under Vertical Dyadic Linkage Theory.

Attachment:- understanding of communication.rar

Reference no: EM132314032

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