Define the concept of empathy

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Reference no: EM131952520

Question: 1. Define the concept of empathy. Provide an example of empathy as a dimension of service quality.

2. Why is communication within an organization an important part of the quality improvement process?

3. Compare and contrast the engineering perspective and the marketing perspective of quality. How could an overemphasis on the engineering perspective work to the disadvantage of a business organization?

Reference no: EM131952520

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