Reference no: EM132319630 , Length: word count:750
Assignment -
Select any one (1) question from each chapter. Total three questions. Each question requires 250 words.
Textbook - Quality Management for Organizational Excellence - Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis. ISBN 10: 0-13-379185-8.
Question 1 - Chapter 10: Team Building and Teamwork
Factual Review Questions. Select any one question to answer to clearly state and provide any supporting example.
1. What is a team, and why are teams important?
2. When does a group of people become a team?
3. Explain the strategies for being an effective team leader.
4. What are the characteristics of a good team mission statement?
5. Define the concept of collegial relationships.
6. Describe how to promote diversity in teams.
7. Explain the concept of institutionalized bias.
8. Explain why some employees are not comfortable being team players.
9. List and describe four common structural inhibitors of team- work in organizations.
10. Explain the concept of nonmonetary rewards.
Question 2 - Chapter 11: Effective Communication
Factual Review Questions. Select any one question to answer to clearly state and provide any supporting example.
1. Define the following terms relating to communication: communication and effective communication.
2. List and explain the four levels of communication.
3. Describe the role communication plays in a total quality setting.
4. Explain the process of communication.
5. List and briefly explain six inhibitors of communication.
6. Define effective listening.
7. List and briefly explain five inhibitors of effective listening.
8. What is empathetic listening?
9. What is responsive listening?
10. Explain how a person can become a responsive listener.
11. Explain four strategies for improving listening skills.
12. Define the following factors and explain how they affect listening: body factors, voice factors, proximity factors.
13. Describe how a person can improve his or her verbal communication skills.
14. List and explain five rules of thumb for improving written communication.
15. Explain the steps that can be used for improving written reports.
16. When it is necessary to communicate corrective feedback, what four guidelines should be applied?
17. Six guidelines to improved communication were set forth in this chapter. Explain all six.
18. Briefly describe the advantages and disadvantages of electronic communication.
19. Define interpersonal relations.
20. How can managers ensure that employees have good interpersonal skills?
21. How can a manager promote perceptiveness among employees?
22. List five personality traits and describe how they can affect communication
Question 3 - Chapter 12: Education and Training
Factual Review Questions. Select any one question to answer to clearly state and provide any supporting example.
1. Define training, and explain how it differs from education.
2. Explain the total quality philosophy of training.
3. Name ten widely used instructional methods.
4. Describe the traditional attitude of corporate America toward training. How does this view compare with that of other industrialized countries?
5. List the five factors that magnify the need for training.
6. What is technology transfer? What effect can it have on an organization's competitiveness?
7. Explain the potential benefits of training.
8. If asked to assess a department's training needs, how would you go about it?
9. What is a training objective? Write a sample training objective in behavioral terms.
10. List and explain five strategies for maximizing training resources.
11. What does a manager need to know to be sure that training provided satisfied the training objectives? How can these things be determined?
12. Describe how to evaluate a training program before purchasing it.
13. List and explain the principles of learning.
14. Describe the four-step teaching method.
15. What are the minimum recommended contents of a lesson plan?
16. As an instructor, what can you do to help participants retain what they are learning?
17. List and explain the three components of a lecture.
18. Describe the following presentation methods:
- Simulation
- Programmed instruction
- Conference
19. Summarize the status of literacy in the United States and the impact it has on the competitiveness of U.S. companies.
20. What can an industry do to deal with workforce illiteracy?
21. Describe what managers in a total quality setting should know about literacy training.
22. List and describe the study skills that employees should learn before beginning a training program.
23. Why does training sometimes fail?
24. What are the three major components in quality training recommended by Juran?
25. List ten widely taught ethics topics.
26. Explain the strategies for making e-learning programs work.